Q: What is Student Case Management & Referral Coordination?
A: SCM helps students in crisis situations; to connect them with campus and community resources and to help students with University systems and communicating with professors when extenuating circumstances exist.
Q: What are the benefits of Student Case Management & Referral Coordination?
A: There are many benefits of working with SCM Office. The SCM Office acts a hub of information and referral for students, parents and family, and faculty and staff on campus. We answer questions regarding policies and procedures, communicating with professors, explaining academic options and being an on-going support. Parents, families, faculty and staff can be assured when a student is referred to the SCM Office an outreach will be made and to assist in supporting each student with individualized care and attention.
Some specific examples of times when a SCM Office can be beneficial are verifying extenuating circumstances and request considerations from faculty as needed, assist with understanding options within different contexts; including, academic, conduct or behavioral, residence life, community, athletics, international and graduate students, and help students connect with essential resources on and off campus.
Q: How does Student Case Management & Referral Coordination get referrals & who can send them?
A: Faculty - Many instructors list Case Management as a resource for students on their syllabi or refer students directly to the office. Staff - Campus staff members often reach out to make direct referrals as well as to consult about appropriate next steps when working or interacting with a student they are concerned about. Other Students - Students who have used Student Case Management services in the past refer friends who are struggling or are in crisis. Self-Reports - It is common for a student to find Student Case Management on the web and contact us directly. The University promotes Tell Someone which encourages people to report a student or employee they are concerned about. Case Managers typically follow up with Tell Someone reports related to students. Parents - Since students are sometimes reluctant to ask for help, parents often reach out to share a concern their student is facing.
Q: I need an excused absence, can your office provide that for me?
A: No. CSU does not have a policy for excused absences for circumstances other than university sanctioned events. Instructors and departments are responsible for establishing attendance policies for classes and examinations. These policies must accommodate student participation in University-sanctioned extracurricular/co-curricular activities. There is no "excused absence" for illness, injury, or other personal circumstances. However, in the event of extenuating circumstances, with verifiable documentation, the student can request an absence notification be sent to their instructors.
Q: My student needs to come home for (insert reason). What needs to be done?
A: Your student will need to contact his/her professors & explain the situation. It is up to each professor to make the decision as to whether they will accept the absence.
Q: My student has missed class due to illness (at home or at school). What needs to be done?
A: The Student Case Management Office can send out notifications to professors after we have received documentation from either the attending physician's office or the hospital. If a doctor was not seen, your student will need to contact his/her professors & explain the situation. It is up to each professor to make the decision as to whether they will accept the absence.
Q: What documentation is considered valid for verification of an absence?
A: If the absence is due to illness or injury, a letter from an attending physician or hospital on letterhead. If the absence is due to the death of a family member, we require verification of the relationship, a copy of the obituary (if online, the URL may be provided) or a copy of the program provided by the funeral home conducting the service. In some cases, it is not possible for us to verify the relationship of the deceased to the student and cannot send an absence notification. Students are encouraged to speak with their instructors directly to discuss potential options.
Q: What is the process for my student to withdraw from Colorado State University? What are the things I need to know?
A: Sometimes circumstances occur and sometimes this is not the right time for a student to attend CSU. There may be significant consequences for a University Withdrawal that include loss of Insurance; Residence Hall (must move out within 48 hours) & Housing (rental contract issues); repayment of Financial Aid (Pell grants, loss of scholarships, etc.), loss of placement in an academic program, and possibly other consequences. Students should carefully consult with their academic adviser, Student Financial Services, and other University staff before completing a University Withdrawal.
Q: When is it appropriate for me (adviser, faculty, staff, parent) to contact your office?
A: Parents, families, faculty and staff can be assured when a student is referred to the SCM Office an outreach will be made and to assist in supporting each student with individualized care and attention. At any time when you have concerns about a student, or wish to discuss an issue, feel free to contact our office.
Q: My student is unable to attend class, take notes, or complete homework/exams due to an injury, who should he contact?
A: Any student with a temporary or permanent disability should contact Resources for Disabled Students who may be able to provide academic accommodations. After connection to RDS, Student Case Management may be able to provide instructor notification.